Recovery Protocol

When a slip happens — a dropped pallet, a mislabeled crate, a forklift wobble — we don't panic. We follow the protocol. This is how we turn a mistake into a lesson, and a lesson into a stronger system.

1. Stop & Secure

Immediate stop. Assess the scene. Is anyone hurt? Is the product salvageable? Secure the area before you do anything else. Safety first — always.

"El error es el maestro," but only if you live to learn it.

2. Document the Slip

Write it down. What happened? What went wrong? Who was there? Take a photo if you can. This isn't about blame — it's about data. Every slip teaches us something.

Check out my First Slip story to see how I turned a mistake into a lesson.

3. Rebuild the Rhythm

Once the damage is contained, we rebuild. Restack the pallets, relabel the crates, recalibrate the forklift. We don't skip a step, even when we're tired.

Watch my Recovery Rhythm video to see the process in motion.

4. Teach the Team

Every slip is a chance to train. Gather the crew, share what happened, and make sure everyone knows how to avoid it. A team that learns together stays strong.

Check out Alberto's story and Jacob's wobbly bench for more inspiration.